Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing address
• Information provided when requesting information, scheduling a tour, or enrolling in our services
• Information provided by clients, family members, caregivers, or authorized representatives
• Communications and inquiries submitted through our website, phone, email, or text messaging

We may also automatically collect limited information about how visitors use our website, such as browser type, device information, and website activity.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for information
• Schedule tours, appointments, and assessments
• Communicate with clients, family members, caregivers, and authorized representatives
• Provide and administer our adult day services
• Send appointment and program reminders
• Provide schedule, operating-hour, event, and service updates
• Send account or payment-related notifications
• Respond to customer service requests
• Improve our services and website
• Comply with applicable laws and regulations

Text Messaging and SMS Communications

If you provide your telephone number and consent to receive text messages from Feels Like Home Adult Day Services, we may send you text messages related to appointments, tours, enrollment, attendance, caregiver communication, program updates, service notifications, and other communications related to your relationship with us.

Message and data rates may apply. Message frequency may vary.

You may opt out of receiving text messages at any time by replying STOP to a message. After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you choose to opt back in.

For assistance with text messaging, reply HELP or contact Feels Like Home Adult Day Services directly.

We do not sell or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure, or alteration. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Sharing of Information

We may share information when reasonably necessary to:

• Provide our services
• Communicate with authorized caregivers, family members, or representatives
• Work with service providers that assist us with business operations
• Comply with legal or regulatory requirements
• Protect the rights, safety, and property of Feels Like Home Adult Day Services, our clients, employees, or others

We do not sell personal information to third parties.

Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website traffic, and enhance the user experience. You may be able to adjust your browser settings to control cookies.

Third-Party Services

Our website or communications may include links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Your Privacy Choices

You may contact us to:

• Request information about the personal information we maintain about you
• Update or correct your information
• Request that we stop certain communications
• Opt out of SMS communications by replying STOP
• Ask questions about this Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.